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For more privacy information, please see PayPal's Privacy Policy at. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (subsequently PayPal) within the scope of payment processing. When paying via PayPal we pass your payment data on to PayPal (Europe) S.a.r.l. We pass on credit card data to the processing bank or payment service provider for the purpose of debiting the purchase price, address data to the transport company/shipping company commissioned by us for the delivery of the goods and invoice data to our tax advisor for the fulfillment of our tax obligations. Without these data we cannot conclude the contract with you. The data provided by you is necessary for the fulfillment of the contract or for the implementation of pre-contractual measures.

Optionally credit card data and bank details.

In addition, we also process and store the following data for the purpose of contract processing:

First and last name, address, e-mail address and phone number of the buyer.

IP data of the subscriber (optionally anonymized).

Collection, processing and storage of personal dataįor the purpose of an easier purchase process and for subsequent contract processing, we indicate that the operator of the web shop stores the following data using so-called cookies: However, if the manufacturer decides that the product was improperly used then you do not receive any credit and you have to pay for the shipping expenses if you need the “defective “product back to you.Ģ. You may choose to buy another product while your defective one is being considered for warranty replacement.

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If it is so, we will replace it for free and ship it back to you at our expense. The manufacturer will determine whether the product is defective or not. In this case you should firstly report the defect to e-tennis ( and then send the product along with an original invoice or receipt to our warehouse (at your expense) with a note stating the problem and we will ship it to the manufacturer. In case the product you ordered came to you in a perfect condition BUT after a short period of use (maximum time period 6 months), although properly used, it has a problem. After the 2-month time period the customer cannot claim any substitution or refund. If however, there is no obvious defect in the returned product, we will charge you the shipping cost to our warehouse as well as the one back to you no matter what the value of your order was. E-tennis will either substitute the defective product or refund the customer. 55132, Kalamaria, Thessaloniki, Greece) within 2 months from the date of purchase. In case the product you ordered has an obvious defect when received and its original tags and packaging are intact, the consumer must firstly report or email a picture of the defective product to e-tennis ( and then ship it back at our expense to our warehouse (e-tennis, Nikolaou Plastira 99 str., P.C.

Other equipment : All other equipment can be replaced only if it was shipped faulty by e-tennis. Please send the shoes/apparel with a note stating if you would like credit or an exchange (original invoice or receipt should be included). Apparel should be in brand-new condition and the original tags and packaging must be intact.

The original shoe box should be returned in good condition. Shoes-Apparel : The shoes must not be worn outside and must be in as new condition. The racquet does not have any ball fuzz on the strings or scrapes to the bumper guard. The plastic wrap on the handle has not been removed.Ģ. Rackets : To return a new racquet there are two prerequisites ġ. If the price of the product (at the date of purchase) exceeds 200€ and is not oversized/over -weighted (shipping weight 3kgr) the new product will be shipped to the customer at his/her own cost according to our Europe Shipping Price List. 0030 2311205080) within 30 days from the date of purchase at your own cost and we will replace it with another one. 55132, Kalamaria, Thessaloniki, Greece, tel. In case the product you ordered was sent correctly to you by e-tennis, it does not have a defect BUT it does not satisfy your needs, you are responsible to send it back to our warehouse (e-tennis, Nikolaou Plastira 99 str., P.C.

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